Amazon has introduced Health AI, an artificial‑intelligence assistant that serves members of its primary‑care chain One Medical. Built on Amazon’s Bedrock large‑language‑model platform, the assistant pulls data from a member’s medical records, lab results, and current medications to answer questions, offer personalized advice, and help manage prescriptions and appointments. The tool is designed to handle routine health tasks—such as medication reminders and appointment scheduling—while flagging symptoms that warrant escalation to a provider. It does not provide diagnoses or treatment plans, and conversations are not automatically added to a patient’s medical record.
The public rollout on January 21 2026 follows a beta program that began in early 2025 and was available to a limited group of One Medical members. The beta allowed Amazon to refine the assistant’s accuracy and user experience before the full launch. The assistant’s data sources include licensed and proprietary datasets, expert‑verified medical knowledge, and publicly available information, all processed under HIPAA‑compliant safeguards.
Amazon’s move is part of a broader strategy to embed AI across its health‑tech portfolio, which includes Amazon Pharmacy, One Medical, and earlier AI tools such as HealthScribe and Comprehend Medical. By integrating Health AI into the One Medical platform, Amazon creates a new engagement channel that can drive cross‑selling of its pharmacy services and other health offerings. The assistant also positions Amazon to capture a share of the rapidly expanding AI‑powered virtual‑care market, which analysts project to grow from roughly $38 billion in 2025 to nearly $930 billion by 2035.
Industry competitors are also deploying AI health assistants. Companies such as Teladoc, Amwell, and Oscar Health have announced similar tools that combine chat‑based interfaces with electronic health record data. Amazon’s advantage lies in its deep data ecosystem and the scale of its existing health network, which can accelerate adoption and integration.
One Medical’s Chief Medical Officer, Dr. Andrew Diamond, emphasized that the assistant is meant to augment, not replace, the patient‑clinician relationship. "Our Health AI enhances the relationship by helping members understand their health information and manage routine tasks, while ensuring that any complex or urgent issues are escalated to a human provider," he said.
The launch also underscores Amazon’s commitment to responsible AI. The assistant’s design includes safeguards to prevent the generation of medical advice that could be misinterpreted as a diagnosis, and all interactions are kept separate from the official medical record to protect patient privacy.
Overall, Health AI represents a strategic expansion of Amazon’s health‑tech ecosystem, offering a data‑driven, AI‑powered interface that can improve member engagement, streamline care coordination, and open new revenue pathways through Amazon Pharmacy and related services.
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