Bandwidth announced a partnership with Salesforce’s newly launched Agentforce Contact Center, a CRM‑native, AI‑driven contact‑center platform. The collaboration will provide Salesforce customers with Bandwidth’s owned‑and‑operated voice and messaging infrastructure, enabling AI‑powered conversations that draw on full customer‑360 data.
The partnership positions Bandwidth’s Communications Cloud and Maestro orchestration software as the foundational layer for Salesforce’s next‑generation contact center, expanding Bandwidth’s reach into the rapidly growing AI contact‑center market. It gives Bandwidth access to Salesforce’s large enterprise customer base and strengthens its position as a key infrastructure provider for AI‑enabled customer experience solutions.
Bandwidth has a track record of EPS beats, having reported Q4 2025 earnings with EPS of $0.35 versus $0.33 estimate and Q1 2025 earnings with EPS of $0.36 versus $0.26 estimate. The partnership builds on this momentum and aligns with Bandwidth’s strategy to embed its voice and messaging services into high‑growth, AI‑centric contact‑center platforms.
CEO David Morken said, "Salesforce is taking a bold and visionary step in evolving the contact center model for the agentic AI era. We are honored to partner with Salesforce to deliver the voice and messaging infrastructure foundation that will help contact centers scale."
Salesforce’s Agentforce, launched at Enterprise Connect 2026, is a CRM‑native, AI‑driven contact‑center solution that unifies voice, digital channels, CRM data, and AI agents on a single platform. Bandwidth’s owned‑and‑operated network, composable APIs, and AI capabilities position it as a critical infrastructure provider in this evolving landscape, reinforcing its leadership in the CPaaS market as recognized by IDC MarketScape.
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