ePLDT Group, a leading Philippine telecommunications provider, announced on March 31 2026 that it has entered into a partnership with CSG Systems International, Inc. (CSGS) to provide enterprise‑level activation, tailored technology offerings and simplified billing experiences for its enterprise customers.
The collaboration will enable ePLDT to accelerate customer onboarding, deliver more customized technology solutions, and streamline billing processes, thereby enhancing the overall customer experience across its enterprise portfolio.
CSG, a global SaaS‑based customer engagement and revenue‑management company, will deploy its Quote & Order and Encompass solutions to support ePLDT’s digital transformation. The partnership builds on a 20‑plus‑year relationship between the two firms and positions CSG as a key player in the Asian telecom market, aligning with its strategy to grow its SaaS and related solutions.
The partnership was announced in the context of NEC Corporation’s November 2025 agreement to acquire CSG for approximately $2.9 billion, a transaction expected to close in 2026. The deal underscores NEC’s intent to strengthen its telecom and broadband portfolio while giving CSG access to new markets and customers.
CSG’s Q4 2025 financial results provide context for the partnership: revenue rose 2.0 % YoY to $323.1 million, while GAAP operating income fell due to merger transaction costs. Non‑GAAP operating margin improved, reflecting cost‑efficiency actions. The company also raised its quarterly cash dividend to $0.34 per share, payable on April 1 2026.
Victor S. Genuino, President and CEO of ePLDT & VITRO Inc., said: “As we continue to advance our digital transformation capabilities, our focus is to deliver tangible value for our customers by simplifying engagements and enabling faster outcomes. With its deep domain expertise and longstanding relationship with PLDT, CSG plays an important role in helping us deliver more responsive, efficient, and customer‑centric experiences for Philippine enterprises.”
Ian Watterson, Senior Vice President, Go‑to‑Market, CSG, commented: “In our digital economy, demand for data center, cloud, and cybersecurity services has skyrocketed. As a trusted digital transformation enabler, ePLDT Group serves as the backbone to many of the most important modernization initiatives in Asia‑Pacific. We are humbled to build on CSG and PLDT’s 20+ year relationship as we help ePLDT scale its business and power the next wave of enterprise transformation in the region.”
The partnership strengthens ePLDT’s ability to deliver modern, cloud‑centric services to its enterprise customers while giving CSG a high‑profile foothold in the Asian telecom market. It also aligns with NEC’s strategy to expand its telecom footprint and supports CSG’s growth trajectory in SaaS‑based revenue‑management solutions.
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