Diebold Nixdorf and FOREX have entered into a partnership that will deploy the company’s Branch Automation Solutions across FOREX’s more than 80 branches and nearly 90 ATMs in Sweden, Norway, Finland and Denmark. The solution is built on Diebold Nixdorf’s Vynamic software suite and includes SMART Managed Services, which provide security, compliance, uptime optimization and AI‑powered routing.
The partnership gives FOREX a single trusted partner to modernize and operate its entire ATM channel. By outsourcing network management, FOREX can focus on customer experience while Diebold Nixdorf handles day‑to‑day operations, maintenance and regulatory compliance. The Vynamic platform powers real‑time monitoring, predictive maintenance and automated cash replenishment, reducing downtime and operational costs.
The deal expands Diebold Nixdorf’s presence in the Nordic market and underscores the company’s strategy to grow recurring revenue from service contracts and software licensing. While the financial terms of the contract were not disclosed, the partnership is expected to generate additional service revenue and strengthen Diebold Nixdorf’s foothold in a high‑growth region. The collaboration also builds on a prior relationship that began in 2022, when FOREX outsourced its ATM channel management to Diebold Nixdorf and expanded its fleet with DN Series devices.
Helena Müller, senior vice president of Banking Europe at Diebold Nixdorf, said, “Managing an ATM network today requires financial institutions to balance security, availability and cost, all while delivering a seamless consumer experience. SMART Managed Services advances that mission by providing a single point of accountability and a transparent, predictable cost model. This approach helps our customers control operating expenses and the cost to serve, enabling organizations like FOREX to focus more on deepening customer relationships.” Anne‑Charlotte Bergström, manager of Strategic Relationships and ATMs at FOREX, added, “Our DN Series® ATMs operate in train stations, shopping centers, airports and other central locations in four countries, so reliability is critical. With SMART Managed Services, we can ensure 24/7 availability, improve efficiency and deliver the seamless experience our customers expect. Diebold Nixdorf’s expertise and continuous investments in innovation and its people give us confidence in the future of our ATM channel.”
The partnership positions Diebold Nixdorf as a key player in the Nordic branch automation and ATM management space, where competition includes other global providers of hardware, software and services. By delivering an integrated hardware‑software‑services ecosystem, Diebold Nixdorf can capture additional revenue from recurring service contracts and software licensing, reinforcing its shift toward a subscription‑based business model.
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