DXC Technology announced a multi‑year partnership with ServiceNow to deploy the vendor’s agentic AI platform across its own core business functions and to offer the resulting solutions to customers worldwide. The deal makes DXC the first global enterprise to implement ServiceNow’s Core Business Suite agentic AI capabilities, positioning the company as a “Customer Zero” that will validate and refine the platform internally before packaging repeatable AI use cases for clients.
The partnership is a key component of DXC’s “Fast Track” AI strategy, which aims to generate 10% of run‑rate revenue from AI‑native products by FY 2029. By acting as a customer‑zero partner, DXC will leverage its deep legacy infrastructure expertise and status as an Elite ServiceNow Partner with over 1,800 consultants to deliver high‑margin AI solutions, especially to regulated industries that require secure, compliant automation.
The collaboration builds on a 17‑year relationship and a joint AI Innovation Center of Excellence established in 2024. It expands DXC’s AI portfolio beyond previous insurance‑industry solutions and accelerates monetization of generative AI value, creating a library of validated AI use cases that can be sold as market‑ready offerings.
While the announcement does not include specific financial projections, the partnership supports DXC’s FY 2029 target of 10% of run‑rate revenue from AI products, indicating a strategic shift toward higher‑margin, scalable services.
The deal underscores DXC’s broader transformation, aiming to offset declining legacy revenues with AI‑driven growth and to strengthen its competitive position in the IT services market.
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