DXC Technology announced the launch of its Assure Smart Apps on April 9 2026, a suite of modular, AI‑driven workflow applications built on ServiceNow’s agentic AI platform. The apps were unveiled at the company’s DXC Connect Insurance Executive Forum, which took place in March 2026, and are designed to help insurers modernize operations without disrupting core policy systems.
Each Smart App integrates directly with DXC’s Assure Platform, enabling insurers to reduce manual processes by 30–40% and cut cycle times by up to 30% within 12 weeks of deployment. The solution leverages ServiceNow’s workflow technology to orchestrate legacy insurance systems, delivering measurable outcomes quickly and at scale.
The launch underscores DXC’s focus on its insurance segment, which grew 3.6% year‑over‑year organic revenue in Q2 FY26 and is a key driver of higher‑margin SaaS revenue. By offering these AI‑enabled tools, DXC aims to capture new revenue streams and strengthen its position in the regulated insurance market, where data preparation and compliance remain critical hurdles.
Management highlighted the strategic intent behind the launch. Ray August, President of DXC Insurance Software and Business Process Services, said, "The inspiration for Smart Apps was meeting our customers where they are and creating a pathway for incremental transformation. This launch represents a major leap forward in how insurers digitize and automate every step of their business processes." Michael Park, SVP of Global Partnerships and Channels at ServiceNow, added, "By bringing together ServiceNow's agentic AI and workflow technology and DXC's deep insurance industry expertise, we're redefining what's possible in insurance operations. Together, we're helping carriers accelerate transformation, delivering greater agility and speed across every process."
The modular design of the Smart Apps allows insurers to adopt new capabilities incrementally, minimizing disruption to core policy systems while accelerating digital transformation. The partnership with ServiceNow leverages the platform's workflow orchestration to integrate legacy systems, positioning DXC to capture growing demand for AI‑driven automation in the insurance sector.
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