The outage began on April 26, 2026 at 12:01 PM Pacific Time and was largely restored by April 27 at 10 PM Pacific Time, leaving the platform partially or fully inaccessible for a significant portion of its user base during that window.
The disruption is estimated to have cost eBay roughly $200 million in daily transaction volume, and sellers reported an increase in negative feedback. In response, eBay removed negative feedback and defects that were directly linked to the outage and offered affected sellers the option to cancel impacted orders.
No official root cause has been disclosed, but cybersecurity analysts point to a coordinated DDoS attack by the hacktivist group 313 Team as a likely trigger. eBay’s engineering teams are working to restore full service and to strengthen its infrastructure against similar incidents.
The outage occurred just before eBay’s Q1 2026 earnings, scheduled for release on April 29 after market close. The company has recently laid off about 800 employees and is shifting investment toward AI, live shopping, and its core C2C marketplace. In addition, eBay is in the final stages of acquiring Depop for approximately $1.2 billion, a deal expected to close in Q2 2026.
The incident may erode seller confidence and reduce transaction volumes, and it will be closely watched by investors as a measure of eBay’s operational resilience. The company’s response and any future safeguards will be key to restoring trust among its marketplace participants.
eBay remains committed to restoring full service and protecting sellers, but the outage underscores the need for robust infrastructure and incident‑response capabilities in a high‑traffic e‑commerce environment.
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