8x8, Inc. and KCOM announced a partnership on February 26, 2026 that will combine KCOM’s carrier‑grade network with 8x8’s cloud‑based unified communications and contact‑center platform. The collaboration is designed to deliver higher reliability, security, and performance for UK enterprises and public‑sector organizations.
KCOM’s network, known for its 99.999% availability, will serve as the backbone for 8x8’s UCaaS and CCaaS services. By integrating the two systems, customers can expect tighter control over call quality, reduced latency, and a single point of contact for both network and application support.
For KCOM, the partnership expands its enterprise portfolio beyond its traditional broadband and voice services. The company currently serves roughly 8,000 enterprise customers, including hospitals, emergency services, and other critical infrastructure providers. Adding 8x8’s platform allows KCOM to offer a fully integrated, end‑to‑end communication solution that covers network, application, and customer experience.
8x8 benefits by gaining a trusted carrier partner in the UK, accelerating its market entry and enabling joint go‑to‑market activities. The partnership will support coordinated sales enablement, shared customer engagement initiatives, and the ability to offer AI‑powered customer‑engagement tools to a broader UK customer base.
The collaboration positions both companies to better serve the UK enterprise market with robust, secure communication solutions. By leveraging KCOM’s carrier‑grade infrastructure and 8x8’s cloud platform, the alliance aims to differentiate itself in a competitive landscape and tap into growing demand for reliable, integrated cloud‑based communications.
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