Grab Finance has rolled out the FICO Platform in seven Southeast Asian markets—Singapore, Indonesia, Malaysia, Myanmar, the Philippines, Thailand, and Vietnam—completing the deployment in late 2025 after an under‑eight‑month implementation cycle. The platform now powers 22 decision workflows that automatically generate pre‑approved credit offers for users within the Grab app, reducing friction for borrowers who lack traditional credit bureau files.
The new system has lifted credit‑offer eligibility rates by almost 50%, bringing more than 46 million consumers, merchants and drivers into the Grab financial ecosystem. The lift is driven by the platform’s real‑time analysis of behavioral data such as ride frequency, merchant revenue and payment history, allowing Grab Finance to identify creditworthy users who would otherwise be invisible to conventional lenders.
Compliance with local regulations is built into every workflow. In Indonesia, for example, the platform was configured to meet Bank Indonesia’s data‑privacy requirements, while in Vietnam it incorporates the Ministry of Finance’s credit‑reporting guidelines. These regulatory accommodations enable Grab Finance to offer credit across diverse jurisdictions without compromising data security or privacy commitments.
The partnership is a strategic win for FICO, adding a data‑rich customer base that fuels recurring revenue from its subscription‑based Platform model. FICO’s composable architecture and AI‑driven decisioning capabilities are now demonstrated at scale in a high‑growth, underbanked market, reinforcing its position as a leading decision‑management solution for fintechs worldwide.
Grab’s financial‑services arm has been expanding aggressively—launching digital banking, lending, insurance and payments across the region. The FICO deployment is a key component of that strategy, turning everyday digital behavior into a “credit passport” for millions of users. As Andre Tan, Regional Head of Lending Risk Platforms, noted, “Using FICO Platform, we can deliver contextual, real‑time credit offers across multiple verticals within the Grab super app, expanding financial inclusion for underserved users.”
Nikhil Behl, President of Software at FICO, added, “What Grab Finance has accomplished here is remarkable. They’ve turned everyday digital behavior into a credit passport for millions of people who were previously invisible to traditional banking.” The partnership also earned Grab Finance the 2026 FICO® Decision Award for Financial Inclusion, underscoring the impact of the initiative.
Overall, the deployment positions Grab Finance to capture a larger share of the region’s underbanked population, while providing FICO with a high‑volume, high‑value data source that strengthens its Platform’s market relevance. The expansion signals both companies’ commitment to leveraging technology for inclusive growth in Southeast Asia.
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