CGI Inc. confirmed that it has renewed its global SAP S/4HANA and SAP BTP operations certifications, a key qualification that underpins its managed SAP services offering. In the same announcement, CGI revealed that it has deployed a multi‑agent AI solution built on AWS Bedrock at SOK Finance’s Palveluässä service center, automating routine financial customer‑service tasks such as invoice copy requests and due‑date changes in a live production environment.
The SAP certification renewal is a yearly requirement that validates CGI’s expertise in delivering mission‑critical SAP workloads. By maintaining these certifications, CGI can continue to secure and expand its SAP client base, support modernization initiatives, and integrate AI‑enabled cloud solutions as part of SAP’s RISE with SAP program. The renewal reinforces CGI’s partnership with SAP and its ability to deliver end‑to‑end SAP services at scale.
The AI solution deployed for SOK Finance is a multi‑agent system that processes incoming customer‑service messages, retrieves data from backend systems, and automatically executes parts of the workflow. The deployment, which covers the S Group’s approximately 2,000 outlets, demonstrates CGI’s AI‑to‑ROI strategy by delivering measurable efficiency gains and freeing human agents to focus on higher‑value cases. "Service centers handle a high volume of routine tasks, and we see AI agents offering significant potential to automate them. We wanted to test new technology in real processes and explore how AI can support service center work. CGI's experts listened to our needs and built the solution in close collaboration with us," said Aki Okkonen, Head of Shared Service Center at SOK Finance.
CGI’s leadership highlighted the strategic significance of both announcements. "Running SAP at enterprise scale requires a partner with proven capabilities, delivery discipline and the ability to innovate securely, including through the integration of AI to deliver tangible outcomes. These global recertifications reinforce CGI's end‑to‑end SAP capabilities, including AI‑enabled services, helping clients operate mission‑critical systems with confidence and advance their modernization and cloud strategies," said Didier Thérond, President of CGI France operations. "CGI remains a trusted partner in our SAP Operations Partner program, consistently demonstrating a structured and disciplined approach to certification," added Rudolf Scheipers, VP of SAP Operations Partner Certification.
CGI’s broader financial performance underscores the importance of these initiatives. The company reported fiscal 2025 revenue of CA$15.91 billion and Q1 fiscal 2026 revenue of $4.08 billion, up 7.7 % year‑over‑year, with diluted EPS of $2.03, up 5.7 % year‑over‑year. With a global workforce of 94,000 consultants and professionals, CGI’s continued investment in SAP and AI capabilities positions it to capture growth in both traditional enterprise software and emerging AI‑driven solutions.
The combined renewal of SAP certifications and the production deployment of an AI solution for a major retail and financial services client reinforce CGI’s reputation as a trusted partner for both mission‑critical enterprise software and practical AI applications. These developments signal a continued focus on delivering measurable business value through technology, strengthening CGI’s competitive position in the managed services market and supporting its long‑term growth strategy.
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