Ethias SA completed the migration of its core insurance operations to Guidewire’s Cloud Platform on April 2 2026, marking a key milestone in the insurer’s digital transformation journey.
The transition delivers enhanced scalability, security, and continuous updates, and provides Ethias with greater business agility and a foundation for ongoing innovation. Luc Kranzen, Chief Claims & Delight Officer, said, "This is a major step in how we handle claims at Ethias. Behind the technology, the objective is simple: to process files faster, more smoothly and with greater consistency for our customers. This new platform gives our teams the tools to work more efficiently and to focus on what really matters: supporting people when they need us most. I would like to thank all our teams and partners who made this transformation possible. It opens the door to further innovation, including the progressive integration of AI to enhance both efficiency and service quality."
Guidewire’s strategy to shift toward a cloud‑first, subscription‑based model is reinforced by this win. The company’s leadership notes that the platform enables Ethias to accelerate claims processing and build on strong foundations to further enhance consistency and deliver high‑quality outcomes for its customers. David Phull, Group Vice President, stated, "Innovation is central to Ethias' strategy, and I'm proud Guidewire is helping Ethias modernise claims and elevate the claims experience for clients across Belgium. With Guidewire Cloud Platform, Ethias can accelerate claims processing, while building on its strong foundations to further enhance consistency and deliver high‑quality outcomes for its customers."
The successful implementation was a joint effort involving Guidewire, Ethias, Deloitte, and NRB. Olivier Lallemand, Chief Business Officer at NRB, remarked, "We are proud to have supported Ethias in the successful transition to Guidewire Cloud. This achievement reflects strong collaboration between Ethias, Guidewire, Deloitte, and NRB, and highlights the collective ability of all partners to deliver end‑to‑end modernisation while embracing modern cloud standards." Sabri Mzah, Operations, Industry & Domain Solutions Leader at Deloitte Belgium, added, "This go‑live shows what's possible when a client, a solution provider, and an integrator operate as one team. Together with Ethias, NRB, and Guidewire, we delivered the program on time, on scope, and within budget, without compromising quality. The solution is already delivering measurable improvements in performance, automation, and business capabilities, and it provides a strong foundation for what we can achieve next. It also reinforces a proven approach for accelerating similar P&C core transformations."
The migration aligns with a broader industry trend toward cloud adoption for core insurance systems, driven by the need to modernise legacy platforms, improve scalability, strengthen security, and accelerate digital innovation. Ethias’s move positions it to leverage AI capabilities more efficiently, supporting its goal of delivering faster, more consistent claims service to customers across Belgium.
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