IDT’s cloud‑communications arm net2phone has introduced a new integrated communications platform designed specifically for the hospitality sector. The solution links real‑time voice, video, and messaging with popular property‑management systems, delivering unified reporting and streamlined workflows for front‑desk, housekeeping, and back‑office teams.
Key capabilities include real‑time integration with PMS and cloud PBX, automated guest‑centric workflows that trigger services such as wake‑up calls and voicemail setup, and accurate call accounting that posts charges directly to guest folios. The platform also centralizes voice services, enabling staff to manage room status, minibar charges, voicemail, and wake‑up calls from a single web or mobile interface.
Net2phone’s AI Agent is embedded in the platform to automate front‑desk operations and enhance customer service. Jonah Fink, president of net2phone, said, “We’re very excited to offer the hospitality industry an exceptionally powerful solution that will dramatically elevate the quality and efficiency of their operations.” He added, “Through our solution, hoteliers benefit from fully integrated communications—driving enhanced staff productivity, more responsive and efficient workflows, and, ultimately, a better guest experience.” Fink also noted, “The hospitality industry involves a lot of moving parts that most guests don’t see. We aim to make sure that everything flows smoothly enough to keep it that way. With one system for both guest and staff communication, teams can keep service both personal and effortless.”
The launch expands net2phone’s product portfolio into a high‑growth vertical and positions IDT to capture additional revenue and margin opportunities. Net2phone serves more than 500,000 users worldwide and can integrate with over 85 hotel and motel property‑management systems and popular customer‑relationship management platforms. IDT’s broader business is organized into four segments—Fintech, National Retail Solutions, net2phone, and Traditional Communications—making the hospitality platform a strategic addition to its cloud‑communications offering.
In a market where other unified‑communications providers such as Cisco, Avaya, RingCentral, and 8x8 also offer hospitality solutions, net2phone’s deep PMS integration and AI‑driven workflow automation give hoteliers a competitive edge. The platform’s ability to centralize voice services and automate routine tasks helps hotels deliver personalized guest experiences while improving operational efficiency.
Overall, the new platform represents a significant operational milestone for net2phone and IDT, underscoring the company’s commitment to delivering integrated, AI‑powered communication solutions that drive efficiency and enhance guest satisfaction in the hospitality industry.
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