Aurora Mobile Limited announced the launch of EngageLab LiveDesk on April 14 2026. The new platform builds on the company’s existing LiveDesk product, adding AI‑driven collaboration, omni‑channel visibility, and AI credit‑usage analytics that help enterprises manage AI resource consumption and return on investment.
LiveDesk was first introduced on December 8 2025, and the updated release expands the EngageLab suite, which has become a world‑leading AI‑driven customer engagement platform. Aurora Mobile has evolved from a mobile big‑data solutions provider to a comprehensive platform that integrates omnichannel engagement, AI‑driven marketing, and AI customer support.
The company’s Q4 2025 results, released on March 12 2026, showed revenue of RMB374.8 million and a net income of RMB2.6 million, marking the first full‑year GAAP net profit. EngageLab’s annual recurring revenue reached US$10 million as of December 2025, underscoring the growing commercial traction of the platform.
Chairman and CEO Weidong Luo said, "AI models are evolving at an extraordinary pace, creating significant opportunities while also increasing the complexity of adoption and management. Modellix is designed to make advanced AI media technologies more accessible through a unified, transparent, and efficient platform, allowing developers and enterprises to focus more on innovation and business growth." He added, "Japan is a market that demands precision, stability, and innovation. We are honored to bring our globally proven infrastructure here. With Aurora Mobile Japan K.K., we are delivering a clear advantage: the ability to connect smarter and convert faster. Whether it is through invisible security verification or AI agents that slash operational costs, we provide the digital infrastructure that Japanese businesses need to maximize their global impact."
The LiveDesk update signals Aurora Mobile’s intent to transform its core push‑notification business into a scalable SaaS engine. By embedding AI into the customer‑service workflow, the company aims to unlock higher commercial value, drive new revenue streams, and improve customer retention. The move also positions Aurora Mobile to compete more aggressively in the fast‑growing global customer‑engagement market, where many players are offering similar AI‑powered solutions.
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