MakeMyTrip Limited announced a partnership with OpenAI that will embed OpenAI’s APIs into its Myra conversational assistant, enabling the platform to generate personalized travel recommendations and itineraries within a single conversational flow.
Myra already handles more than 50,000 conversations a day, with 45% of those coming from Tier‑2 and smaller cities where voice‑based interactions are common. The new AI integration is designed to improve conversion rates and deepen engagement, especially in these markets, by moving users from inspiration to booking without leaving the chat interface.
The partnership fits into MakeMyTrip’s broader AI‑first strategy and positions the company to compete more aggressively against other travel super‑apps. By combining OpenAI’s generative capabilities with MakeMyTrip’s proprietary inventory across flights, hotels, buses, and ancillary services, the company aims to accelerate the rollout of new AI features, enhance the overall user experience, and potentially drive future revenue growth while strengthening its competitive moat.
Financially, MakeMyTrip reported a net profit of $7.3 million for the third quarter ended December 2025, a 73% decline from the prior year, while operating revenue rose 11% to $295.7 million. Adjusted operating profit for the quarter was $50.7 million. The company noted domestic airline supply constraints due to engine issues, which are expected to persist for another one to two quarters.
Management emphasized the strategic value of the partnership. Rajesh Magow, Co‑Founder and Group CEO, said, “Our collaboration with OpenAI ensures that when travellers start their journey through conversation, MakeMyTrip becomes a seamless extension of that discovery process. When AI is anchored in MakeMyTrip’s proprietary travel data and deeply integrated into the marketplace, it moves beyond inspiration to deliver personalised, bookable outcomes at scale. This is about transforming curiosity into confident decisions.” Oliver Jay, Managing Director, International, OpenAI, added, “MakeMyTrip is using OpenAI’s APIs to make travel planning feel less like filtering and more like a conversation, with recommendations and itineraries that reflect what a traveler actually wants. Advanced AI is not just about enterprises and how they use it internally, but how they can also transform their consumers’ experience and engagement with the platform.”
The collaboration positions MakeMyTrip to transform travel planning by leveraging OpenAI’s generative AI with its own data, targeting Tier‑2 and Tier‑3 markets, and strengthening its competitive moat in the online travel industry.
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