ServiceNow announced the addition of 1Kosmos’ high‑assurance identity verification solution to its platform on March 5 2026. The integration is immediately available through the ServiceNow Store and embeds 1Kosmos’ government‑issued identity document verification, biometric authentication, and cryptographic validation directly into ServiceNow workflows, allowing organizations to verify a user’s identity at the point of risk without requiring agents to switch tools.
The move expands ServiceNow’s security portfolio by enabling customers to enforce strong identity checks for high‑risk service desk use cases such as IT help desk, account recovery, and sensitive change requests. 1Kosmos’ solution supports passwordless access and strong re‑verification, reducing reliance on knowledge‑based questions and one‑time passcodes. By embedding identity verification natively within the ServiceNow AI Platform, the partnership helps customers stop social engineering threats at the point of attack while preserving the speed and efficiency of their existing workflows.
ServiceNow’s Q4 2025 earnings, reported on January 28 2026, beat analyst expectations with an EPS of $0.92 versus $0.89 and revenue of $3.57 billion versus $3.53 billion. The earnings beat reflected strong demand for the company’s AI‑driven services and disciplined cost management, reinforcing confidence in its growth trajectory. The 1Kosmos integration is part of ServiceNow’s broader strategy to become an “AI control tower for business reinvention,” complementing recent acquisitions such as Veza and Armis and the launch of new AI platforms like “Autonomous Workforce.”
Huzefa Olia, COO of 1Kosmos, said, “Organizations shouldn’t have to choose between security and productivity at the service desk. By embedding high‑assurance identity verification directly into ServiceNow workflows, customers can stop social engineering threats at the point of attack while preserving the speed and efficiency their teams depend on.” The quote underscores the value proposition of the integration for both security and operational efficiency.
The partnership positions ServiceNow as a more comprehensive solution for enterprises seeking to secure IT help desks and other high‑risk service interactions without disrupting productivity. It also strengthens ServiceNow’s competitive positioning against rivals such as Salesforce and Microsoft by adding a robust, passwordless identity layer that addresses the growing threat of generative‑AI‑enabled impersonation.
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