ServiceNow announced a three‑year partnership with OpenAI to embed the GPT‑5.2 model and voice technology into its Now Platform, enabling advanced agentic AI experiences and speech‑to‑speech capabilities for customers.
The deal, announced on January 20, 2026, is a multi‑year agreement that will allow ServiceNow users to access OpenAI’s frontier models directly within the platform. GPT‑5.2, released in December 2025, brings improved coding, image perception, and long‑running agent capabilities that can be leveraged in workflow automation.
ServiceNow’s president Amit Zavery said the partnership positions the company as the AI operating system for the agentic enterprise, while OpenAI COO Brad Lightcap highlighted the enterprise‑grade focus of the collaboration. The partnership deepens ServiceNow’s AI portfolio and supports its AI Control Tower strategy.
While the financial terms of the agreement were not disclosed, the partnership is expected to accelerate ServiceNow’s AI adoption and create new revenue opportunities through enhanced workflow automation and voice‑enabled interactions. ServiceNow plans to roll out the integrated capabilities to customers over the next 12 months, with a phased deployment schedule that will begin with pilot programs in key verticals.
Analysts have noted that the collaboration aligns with ServiceNow’s broader AI strategy and could strengthen its competitive position against rivals such as Salesforce and Microsoft. The partnership is expected to drive higher customer engagement and open new monetization channels for the Now Platform.
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