ServiceNow announced on April 3, 2025, its definitive agreement to acquire Logik.ai, an industry leader with a modern, AI-powered, and composable Configure, Price, Quote (CPQ) solution. This acquisition aims to expand ServiceNow’s growing CRM footprint and empower sales organizations.
Logik.ai’s best-in-class capabilities for sales and commerce are expected to accelerate ServiceNow’s momentum in Sales and Order Management (SOM), which governs the commercial lifecycle from opportunity management to renewals. The integration of AI into Logik.ai's CPQ solution will streamline transaction management and improve seller and buyer experiences.
This strategic acquisition is designed to enhance ServiceNow’s capability to sell, fulfill, and service on a single platform, addressing pain points in connecting end-to-end customer experiences. The transaction is subject to customary regulatory approvals and closing conditions.
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