Piedmont, a Georgia‑based healthcare system that operates 27 hospitals and serves more than 4.5 million patients annually, has named NRC Health as its new strategic experience partner. The collaboration will focus on improving the experience of patients, families, employees and consumers across Piedmont’s network.
NRC Health, a 40‑year‑old provider of experience‑management solutions that earned the 2026 KLAS Best in Class award, will bring its Human Understanding Program and forthcoming AI tools to Piedmont. The partnership is a key milestone in NRC Health’s transition from a point‑solution vendor to a comprehensive AI‑enabled experience platform and is expected to add to the company’s growing Total Recurring Contract Value.
The deal comes at a time when NRC Health’s revenue has slipped 5 % year‑over‑year to $35.2 million in Q4 2025 and 4 % to $137.4 million for the full year, while its TRCV rose 8 % to $144.1 million. The new client win is therefore a significant source of recurring revenue that can help offset recent revenue declines and support the company’s long‑term margin objectives.
Trent Green, CEO of NRC Health, said, “We are deeply honored to partner with an organization as respected and mission‑driven as Piedmont.” The partnership will enable Piedmont to leverage NRC Health’s AI‑enabled analytics to enhance care transitions, employee engagement and brand loyalty, while giving NRC Health a high‑profile platform to showcase its AI capabilities.
For Piedmont, the partnership represents a strategic investment in experience management that aligns with its mission‑driven growth and commitment to service quality. The collaboration is expected to strengthen Piedmont’s competitive position in the Georgia market and provide a framework for scaling experience improvements across its hospitals and outpatient sites.
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