Paycom Software, Inc. announced that Shane Hadlock will serve as president and chief client officer, effective February 18, 2026. Hadlock, who has spent nearly fourteen years at Paycom in progressively responsible roles, will become the company’s sole principal operating officer, with COO Randy Peck reporting to him.
Hadlock’s new role will oversee strategic operations, cross‑functional alignment, and the execution of Paycom’s full‑solution automation strategy. His base salary was increased to $700,000, reflecting the company’s confidence in his ability to drive client engagement and accelerate automation initiatives such as the IWant AI engine.
Paycom’s most recent quarterly results, released on February 11, 2026, showed revenue of $544.3 million, up 10.2% year‑over‑year, and a non‑GAAP EPS of $2.45, matching analyst expectations. The revenue beat was driven by strong demand in recurring and other revenue segments, while cost controls and operational leverage helped maintain margins despite a slight compression in the adjusted EBITDA margin to 43.4% from 43.6% the prior year.
Management guided 2026 revenue to $2.175 billion–$2.195 billion, a 6‑7% year‑over‑year increase that falls below analyst forecasts and signals a deceleration in growth momentum. The guidance reflects concerns about a slowing macro environment and the need to balance investment in automation with disciplined cost management.
Chad Richison, CEO, said, “Shane has been instrumental in driving meaningful outcomes for our clients and our business, and he consistently demonstrates strong leadership and an unwavering commitment to operational excellence.” Hadlock added, “I look forward to helping drive our mission as we scale and deliver even more value to the businesses we serve.”
Following the earnings release, the market reacted negatively, with Paycom’s stock falling over 7% as investors focused on the softer 2026 outlook. The leadership change, however, signals the company’s intent to strengthen client engagement and accelerate its automation agenda, positioning it to navigate the current headwinds while pursuing growth opportunities.”
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