Pegasystems announced it has achieved ISO/IEC 42001:2023 certification for its AI governance framework, covering Pega Cloud, GenAI solutions, predictive analytics and natural language processing. The certification confirms that the company’s AI management system meets the international standard for responsible AI lifecycle management, including impact assessments, human‑in‑the‑loop controls and supplier governance.
In the same announcement, the company disclosed that its Pega Cloud platform has been awarded ISO 9001:2015 certification for its quality management system. The award validates the consistency and reliability of Pega’s cloud operations, product development and customer delivery processes, reinforcing confidence among clients in highly regulated sectors.
The dual certifications represent a significant operational milestone for Pegasystems, positioning the company as a trusted partner for enterprises that must demonstrate compliance with emerging AI regulations such as the EU AI Act. By formally demonstrating adherence to rigorous international standards, Pegasystems can accelerate vendor evaluations and shorten procurement cycles for clients in regulated industries.
Management emphasized the strategic importance of the certifications. Chief Information Security Officer Carlos Fuentes said, “The ISO/IEC 42001 certification isn’t just a compliance checkbox; it proves that Pega’s AI solutions are built on solid, auditable controls, giving clients the confidence to adopt AI quickly while meeting regulatory expectations.” Chief Cloud Officer Frank Guerrera added, “Our ISO 9001 certification reflects how Pega builds quality into everything we do, from software design to cloud operations and client delivery, reinforcing the trust our Pega Cloud clients place in us to run their most mission‑critical processes.”
While the certifications do not directly impact quarterly earnings, they are expected to translate into tangible business growth by expanding Pegasystems’ addressable market in regulated sectors such as finance, healthcare and public sector. The certifications also support the company’s broader AI strategy, which includes embedding governance throughout the AI lifecycle with built‑in guardrails, transparency mechanisms and bias checks.
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