RADCOM Ltd. announced the launch of Neura, an artificial‑intelligence agent suite that plugs into its flagship RADCOM ACE platform to deliver intent‑driven, autonomous network assurance. The suite uses real‑time data from ACE and a set of AI and machine‑learning tools to create a team of specialized agents that operate independently across network operations, service assurance, and customer care, automating case validation, root‑cause analysis, and customer experience improvements to reduce operational overhead and improve first‑call resolution for telecom operators.
Neura is built on an open, interoperable architecture that supports the Model Context Protocol (MCP) and Agent‑to‑Agent (A2A) communication. This design allows the agents to collaborate with existing service‑management platforms such as ServiceNow and other AIOps tools, creating a unified source of truth that links network performance to customer impact. The open‑architecture approach also positions Neura to integrate with a broad range of legacy and cloud‑native environments, giving operators flexibility as they modernize their networks.
RADCOM’s 2025 financial results provide context for the launch. The company reported record revenue of $71.5 million and improved operating margins, reflecting the success of its AI‑driven assurance portfolio. CEO Benny Eppstein, who took the helm on December 1 2024, highlighted that the company’s strong financial foundation supports continued investment in AI capabilities and the expansion of its product line. "We are enriching agentic AI ecosystems that understand intent, operate independently, and directly connect network insights to customer outcomes," Eppstein said, underscoring the strategic intent behind Neura.
The Neura suite is designed to reduce operational overhead by automating routine tasks and to improve first‑call resolution by providing agents with real‑time, customer‑centric insights. "RADCOM Neura achieves this by combining reliable customer and application‑level data with proactive AI agents, enabling operators to build truly customer‑aware, self‑improving networks," Eppstein added. By moving from reactive monitoring to proactive, autonomous network management, Neura aims to enhance service reliability and customer satisfaction, positioning RADCOM to capture a larger share of the emerging agentic‑AI market within the telecom sector.
RADCOM plans to showcase Neura at the Mobile World Congress in Barcelona from March 2‑5, 2026, and has opened a meeting‑scheduling portal for interested operators. The event will provide operators with a hands‑on experience of the suite’s capabilities and a chance to discuss integration pathways with RADCOM’s existing ACE platform and other AIOps ecosystems.
The launch of Neura represents a strategic expansion of RADCOM’s AI‑driven assurance portfolio, reinforcing its position as a leading provider of autonomous network solutions. By combining advanced AI agents with a robust, interoperable architecture, RADCOM is poised to meet the growing demand for intelligent, customer‑aware network operations in the evolving telecom landscape.
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