Rimini Street, Inc. has expanded its partnership with Ypê, the Brazilian consumer‑goods leader whose products are found in more than 95% of homes in Brazil, by adding a multi‑year contract valued at approximately $120 million. The deal makes Rimini Street the primary third‑party support provider for Ypê’s SAP S/4HANA environment and introduces the company’s Agentic UX™ AI‑driven user‑engagement layer across SAP, Oracle, ServiceNow, CRM, and HR platforms.
The contract includes a phased rollout of the Agentic UX layer over 18 months, with Ypê using the AI layer to automate order‑to‑cash, customer‑service, and sales processes. The automation is expected to cut manual steps by 35% and reduce cycle time by 20%, giving Ypê a “major advantage” and a “smart path to achieving AI across the enterprise,” according to Ypê’s CIO Geraldo Pereira.
For Rimini Street, the partnership reinforces its Latin American expansion strategy. The company’s Q4 2024 revenue fell 3% YoY, but international revenue grew 5%, and the new Ypê contract is expected to offset the decline and drive incremental revenue in 2026. The deal also demonstrates the commercial viability of Rimini Street’s Agentic AI platform, which can reduce support costs by up to 90% and accelerate system upgrades—an attractive proposition after the settlement of its long‑running litigation with Oracle.
The partnership underscores the growing demand for AI‑enabled ERP solutions in emerging markets, where companies seek to extend the life of legacy systems while modernizing operations. Rimini Street’s focus on Latin America, combined with its AI platform, positions it to capture a larger share of the $33.7 billion enterprise software support market.
The deal signals a broader strategic shift for Rimini Street toward monetizing its AI capabilities, positioning the company as a compelling alternative to vendor‑provided support and a catalyst for AI transformation across its client base.
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