RingCentral and Canadian carrier TELUS announced a new phase of their partnership that embeds RingCentral’s AI Receptionist, virtual assistant (AVA), and conversation‑intelligence tools directly into TELUS Business Connect, the cloud‑based communication platform used by thousands of Canadian SMBs.
The AI features will be available to Business Connect customers in early 2026, allowing them to automate routine tasks, improve customer interactions, and gain real‑time insights without requiring technical expertise. The integration gives RingCentral a broader channel to deploy its AI‑first product suite to a large, service‑provider‑centric customer base.
RingCentral’s strategy to become an “AI Voice company” has focused on expanding AI capabilities across its product line. The TELUS partnership deepens that strategy by leveraging TELUS’s extensive network and customer reach, positioning RingCentral to compete more directly with Microsoft Teams, Zoom, and Cisco in the SMB market.
Financially, RingCentral’s Q3 2025 results showed a 5% year‑over‑year revenue increase to $639 million, with subscription revenue up 6% to $616 million. The company’s top‑line growth remains in the mid‑single digits, reflecting a mix of legacy‑product cannibalization and new AI‑driven demand. The partnership is expected to add incremental revenue streams and strengthen RingCentral’s competitive moat.
Katherine Emberly, senior vice‑president and president of TELUS Small and Medium Business, said the integration “gives our customers a competitive edge, elevating every customer interaction while freeing up teams to focus on growth.” RingCentral’s senior vice‑president of global service providers, Sandra Krief, added that the partnership “expands our mission of enabling organizations to work smarter and respond faster, turning communications into a true competitive advantage.”
The collaboration is a significant operational milestone for RingCentral, expanding its AI product penetration and providing a new distribution channel that could accelerate adoption of its AI offerings. By embedding AI into a widely used platform, RingCentral can generate additional revenue streams and reinforce its position in the evolving business‑communications landscape.
The partnership also signals RingCentral’s confidence in its AI strategy and its ability to partner with a major carrier to reach new customers, a key factor for long‑term growth in a market where AI features are becoming a differentiator.
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