ScanSource announced the launch of its Converged Communications Customer Experience (CX) Team, a new unit that brings together the company’s Specialty Technology Solutions and Intelisys Advisory capabilities under a single customer‑centric framework. The announcement also revealed a multi‑year partnership with Arrow McLaren for the 2026‑2027 seasons, positioning the partnership as a key channel for accelerating the deployment of ScanSource’s converged hardware, cloud, and services offerings.
The new CX team is intended to deepen partner engagement and accelerate the adoption of integrated solutions, allowing ScanSource to capture higher‑margin, recurring revenue streams. By unifying its specialty technology and advisory services, the company can offer partners a more cohesive portfolio that aligns with the growing demand for customer‑experience‑focused technology, a trend that has become a differentiator beyond price and product.
ScanSource’s recent financial performance provides context for the strategic shift. In Q1 FY2026 the company reported GAAP diluted earnings per share of $0.89 and non‑GAAP diluted EPS of $1.06, a notable improvement over the $0.69 GAAP and $0.84 non‑GAAP EPS reported in Q1 FY2025. However, the Q2 FY2026 earnings miss—$0.80 GAAP versus the $1.01 consensus—highlights the need for new initiatives that can stabilize earnings and reinforce recurring revenue.
The partnership with Arrow McLaren is expected to accelerate the rollout of ScanSource’s converged solutions across the channel. The collaboration leverages Arrow McLaren’s high‑profile motorsports platform to showcase the performance and operational benefits of ScanSource’s technology, thereby creating a compelling use case for partners and driving deeper engagement in the converged communications space.
"The launch of our Converged Communications CX Team marks a significant milestone in our commitment to empowering partners in the rapidly evolving CX market," said Mike Baur, Chairman and CEO. "Our partnership with Arrow McLaren builds directly on this foundation, creating even greater value and meaningful engagement for this focused group of partners."
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