TD SYNNEX Corporation announced a global distribution partnership with Dialpad on January 22, 2026. The deal will allow Dialpad’s unified communications (UCaaS), contact‑center (CCaaS), and Agentic AI solutions to be offered through TD SYNNEX’s network of more than 30,000 technology partners worldwide, giving those partners access to Dialpad’s AI‑enhanced platform and its automated task handling, real‑time interaction intelligence, and performance insights.
The partnership fits squarely into TD SYNNEX’s “Destination AI” strategy, which seeks to embed AI capabilities across its edge‑to‑cloud portfolio. Dialpad’s AI‑first approach—providing real‑time transcription, sentiment analysis, and agent assistance—complements TD SYNNEX’s existing cloud and cybersecurity offerings, creating a more compelling, end‑to‑end solution set for its partners and their customers. By adding Dialpad’s AI‑powered communications to its ecosystem, TD SYNNEX can deepen customer engagement and increase switching costs for its partners, reinforcing its position as a solutions aggregator.
Investors and analysts welcomed the announcement, noting that it reinforces TD SYNNEX’s momentum in high‑growth AI and hybrid‑cloud segments. The partnership comes on the heels of a record Q4 2025 earnings report that saw gross billings hit $17.4 billion and non‑GAAP diluted EPS rise to $3.83, driven by strong demand in the HIVE segment and disciplined cost management. Analysts highlighted the partnership as a key driver of future revenue growth and a competitive differentiator in the IT‑distribution market.
Cheryl Neal, Vice President of New Vendor Acquisition at TD SYNNEX, said the collaboration “aligns perfectly with our mission to empower partners with best‑in‑class technology solutions.” Dana Dempsey, RVP of Partner Sales at Dialpad, added that the deal “allows us to rapidly extend the power of Agentic AI to partners and businesses in new markets, helping organizations modernize their communications stack and elevate every customer interaction.”
The partnership is expected to create a new revenue stream for TD SYNNEX and its partners, while also expanding Dialpad’s global reach through TD SYNNEX’s established distribution network. The deal positions both companies to capture the growing demand for AI‑driven collaboration tools in the post‑pandemic market, and it strengthens TD SYNNEX’s competitive advantage against other distributors such as Ingram Micro. The collaboration also signals a broader industry shift toward AI‑enabled communications, underscoring the importance of strategic partnerships in accelerating technology adoption.
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