SoundHound AI announced that it is expanding its agentic AI partnership with Mexican auto‑insurance company Quálitas, upgrading the insurer’s deployment to the company’s next‑generation agentic AI platform. The expansion builds on a relationship that began in 2022 and positions SoundHound as a key technology partner for a leading insurer in a high‑volume, high‑value vertical.
Since the partnership’s inception, Quálitas has increased its monthly call volume to 100,000, a 150% rise from 2022. The new platform now handles 74% of car‑assistance requests, 66% of partial‑theft requests, 75% of broken‑glass claims, and captures a policy number in over 80% of interactions. These metrics demonstrate the platform’s growing reliability and its ability to resolve routine claims without human intervention.
The expanded partnership is expected to improve call containment, reduce the need for human escalations, and accelerate end‑to‑end claim resolution. By automating routine inquiries, the insurer can free human agents to focus on more complex cases, thereby improving overall customer experience and operational efficiency.
SoundHound AI’s Q4 2025 earnings provide broader context for the partnership expansion. Revenue reached $55.06 million, up 59.4% year‑over‑year, while non‑GAAP EPS was –$0.02, meeting analyst expectations. Full‑year 2025 revenue totaled $168.9 million, a 99% increase from the prior year. The company raised its 2026 revenue guidance to $225–$260 million, up from the previous $165–$180 million range, reflecting confidence in continued demand across multiple verticals, including healthcare, financial services, restaurants, and automotive.
The partnership expansion underscores SoundHound’s strategy to scale its agentic AI platform across diverse industries. In addition to the Quálitas deal, the company has opened a new innovation hub in Bengaluru, launched a retail “Sales Assist” agent, and announced a CFO transition, all of which signal a broader push to capture the growing market for conversational AI in insurance and other sectors.
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