TELUS Corporation announced a new phase in its partnership with RingCentral that will embed RingCentral’s AI‑powered transcription, virtual assistant, real‑time translation, and analytics capabilities into TELUS Business Connect, the cloud‑based communications platform for Canadian enterprises. The integration will allow businesses to automate routine tasks, route calls intelligently, and surface actionable insights without requiring technical expertise, positioning TELUS to offer a more competitive, AI‑enabled suite to its enterprise customers.
RingCentral’s AI suite, which includes AI‑driven transcription, virtual assistants for customer self‑service, real‑time language translation, and sentiment analysis, will be available to TELUS customers by the end of Q2 2026. TELUS will also provide a new AI‑powered dashboard that aggregates usage data across voice, video, and collaboration channels, giving managers a single view of productivity and customer engagement.
The partnership aligns with TELUS’s broader strategy to monetize its fiber and wireless infrastructure through high‑margin AI services. TELUS’s own AI platform, Fuel iX, has already generated $120 million in incremental revenue in 2025, and the company projects that AI‑enabled services could contribute up to 15 % of total revenue by 2028. By adding RingCentral’s capabilities, TELUS can accelerate that trajectory and deepen customer engagement across its business segment.
TELUS executives highlighted that the AI integration will reduce operational costs for customers by automating up to 30 % of routine support tickets and improve first‑contact resolution rates by 12 %. The company also expects the new features to drive higher adoption of its Business Connect platform, which has seen a 9 % year‑over‑year increase in active users.
The expansion is a strategic move to differentiate TELUS in a crowded Canadian market where competitors such as Rogers and Bell are also investing heavily in AI‑enhanced communication tools. By partnering with a leading AI provider, TELUS can offer a richer set of features without the need for extensive in‑house development, allowing it to focus resources on scaling its core infrastructure.
Overall, the partnership represents a significant operational milestone that could open new revenue streams, improve customer retention, and strengthen TELUS’s competitive positioning in the business communications market.
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