Unisys announced an expansion of its partnership with Salesforce to deploy Agentforce 360 across its Digital Workplace Solutions field‑services network, covering more than 120 countries and 7.4 million devices. The platform routes over 1 million tickets annually and auto‑schedules 70 % of appointments, with the goal of raising the first‑visit fix rate to 95 % and providing multilingual translation for service instructions.
The expansion builds on a partnership that began in 2023, during which more than 2 million tickets have been routed through Agentforce 360. Unisys now plans to leverage the platform’s agentic AI to automate complex dispatch decisions, reduce manual intervention, and accelerate resolution times across energy, public‑sector, and other verticals.
Unisys’s recent financial performance underscores the strategic importance of the initiative. In Q4 2025 the company reported revenue of $574.5 million, up 5.3 % year‑over‑year, and diluted EPS of $0.25, below the $0.6388 consensus estimate. The company cited strong demand for its high‑value consulting and cybersecurity services, but noted that cost inflation and competitive pricing pressure contributed to the earnings miss.
By embedding Agentforce 360, Unisys expects to drive margin expansion amid these revenue headwinds. The AI‑powered scheduling engine is projected to cut dispatch labor costs, while the 95 % first‑visit fix rate should reduce repeat visits and improve customer satisfaction. Patrycja Sobera, senior vice president and general manager of Digital Workplace Solutions, said the deployment “demonstrates how agentic AI can transform service operations by automating decisions, accelerating resolution, and delivering real business impact at enterprise scale.”
The partnership also expands Unisys’s global footprint, with the platform now operating in more than 120 countries and supporting a network of 7,300 technicians. The ability to translate service instructions into nearly any language is expected to enhance service quality in diverse markets and support the company’s broader strategy to modernize its Digital Workplace portfolio with AI‑enabled solutions.
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