Verint Systems Inc. announced on March 10, 2026 that all Calabrio customers now have immediate access to Verint’s AI‑powered bots through the Verint CX Automation Platform. The integration allows Calabrio users to layer Verint’s AI capabilities onto their existing workforce‑management and conversational‑intelligence tools without migrating or replacing current infrastructure, while Verint customers gain access to Calabrio’s industry‑leading workforce‑analytics solutions.
The move represents the first tangible post‑merger integration step between Verint and Calabrio, enabling Calabrio customers to automate contact‑center workflows with Verint’s bot suite and giving Verint customers a new analytics engine. The partnership expands Verint’s hybrid‑cloud AI offering and demonstrates progress toward the combined company’s strategy of delivering end‑to‑end CX automation across the contact‑center market.
Verint was acquired by Thoma Bravo in a $2 billion deal that closed on November 26, 2025, and the company subsequently merged with Calabrio, another Thoma Bravo portfolio company. Dave Rhodes, former CEO of Calabrio, was appointed CEO of the unified Verint organization, positioning the combined entity as the industry’s most comprehensive AI‑powered CX platform.
Chief product officer Jaime Meritt said, “What we’ve built isn’t a roadmap – it’s a reality. In just three months, our team delivered an integrated platform giving every customer access to the most comprehensive CX Automation capabilities in the market.” The quote underscores the speed of execution and the tangible value delivered to customers.
The integration signals Verint’s ability to rapidly combine complementary technologies and accelerate its AI strategy. By delivering a plug‑in solution that requires no migration, the company demonstrates operational agility and strengthens its competitive position in the contact‑center automation space.
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