Willis Towers Watson announced a restructuring of its EMEA Insurance Consulting and Technology business, creating distinct Property & Casualty (P&C) and Life units. Tim Rourke will lead the new P&C unit, Michael Klüttgens will head the Life unit, and former European Regional Leader Tammy Richardson will focus on embedding AI across the organization and overseeing client technologies.
The restructuring is driven by growing client demand for technology‑enabled solutions and the need to accelerate the adoption of generative and agentic AI across the insurance value chain. WTW has been investing heavily in its Radar platform, which powers pricing and underwriting, and the new structure is intended to deepen expertise and accelerate the deployment of AI tools in both P&C and life insurance markets.
By separating the units, WTW can tailor its services to the distinct needs of P&C and life insurers, improving service delivery and supporting the company’s broader AI strategy. The move is expected to enhance the firm’s ability to deliver specialized, AI‑powered solutions that meet the evolving expectations of insurers in the EMEA region.
WTW’s recent Q4 2025 results—6% organic revenue growth and an 80‑basis‑point expansion in adjusted operating margin—demonstrate the company’s capacity to drive performance while investing in technology. The new structure is positioned to build on that momentum and further strengthen the firm’s competitive position.
Frank Schepers, global leader of Insurance Consulting and Technology, said the new leadership will help drive growth and accelerate AI adoption across the insurance value chain. The restructuring signals WTW’s commitment to staying ahead in a market where insurers are increasingly leveraging AI to improve pricing, underwriting, and claims processes.
The announcement reflects a strategic pivot that could reshape WTW’s competitive positioning in EMEA, potentially increasing its market share among insurers seeking specialized, AI‑powered solutions.
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