Xerox Holdings Corporation announced on April 28, 2026 that it is launching Xerox IT as a Service, an AI‑powered platform built on ServiceNow’s AI engine that consolidates managed services, automation, procurement, and real‑time intelligence into a single operating system for small‑to‑mid‑market businesses.
The launch marks a key milestone in Xerox’s transformation from a legacy print manufacturer to a services‑led workplace technology provider. By embedding AI and automation into a unified platform, Xerox aims to shift SMB customers from reactive support to autonomous IT operations, a move that could accelerate the growth of its high‑margin IT Solutions segment and deepen cross‑sell opportunities with its existing print client base.
Fresh Thyme Market, an early adopter, reported that the platform has improved visibility and predictability in its IT operations, underscoring the platform’s potential to deliver tangible operational benefits. “Xerox IT as a Service represents a fundamental shift by bringing together AI, automation, and platform‑based delivery to enable autonomous IT operations. We’re delivering an enterprise‑grade platform that allows mid‑market organizations to operate with the same intelligence, automation, and control as the largest companies,” said Munu Gandhi, president of Xerox IT Solutions and chief technology officer.
Xerox’s financial performance in the most recent quarter shows strong revenue growth—up 25.7% year‑over‑year to $2.03 billion—driven largely by acquisitions such as Lexmark and ITsavvy. However, profitability has slipped, with an adjusted operating margin of 5.0% and an adjusted loss per share of $0.10, below analyst expectations of $0.29. The IT Solutions segment, which grew 38.6% YoY, remains the company’s highest‑margin growth engine, while the core Print & Other segment continues to face margin compression and profitability challenges.
The SMB market represents a sizable opportunity for Xerox, but the company faces competition from established managed‑services providers and emerging AI‑powered IT platforms. By leveraging ServiceNow’s AI capabilities, Xerox seeks to differentiate its offering with predictive insights, automated workflows, and self‑healing capabilities that are not yet widely available in the SMB space.
Xerox will initially offer the platform in the United States, with a planned global expansion later in 2026. Pricing details have not been disclosed, but the company is positioning the service as a scalable, subscription‑based model that aligns with the recurring‑revenue focus of its services strategy.
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